Terms of Sale
Last Updated: 07/01/2025
TERMS & CONDITIONS OF SALE FOR MARQUEST LIMITED
THIS DOCUMENT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU. PLEASE READ IT CAREFULLY.
BY PLACING AN ORDER FOR GOODS FROM THIS WEBSITE, YOU CONFIRM THAT YOU ARE OF LEGAL AGE TO ENTER INTO THIS AGREEMENT, AND YOU ACCEPT AND ARE BOUND BY THESE TERMS AND CONDITIONS.
About MarQuest Limited
MarQuest Limited (MarQuest) is a UK registered company with its principal business at 22 Trinity Lane, Beverley, East Yorkshire, United Kingdom, HU17 0DY.
When you make a purchase from MarQuest (the "Site") the legal contract is between you and MarQuest Limited.
Application
These terms and conditions of sale ("terms") apply to any purchase you make on the site. By placing an order on the site, you agree to be bound by these terms and confirm that you are at least 18 years old (or, if you are not 18 years old, that you have obtained consent from a legal parent or guardian). If you do not agree to these terms or you are under 18 years old and do not have consent from a legal parent or guardian, you must not use the site to make a purchase from us.
We may change these terms from time to time and you should check them regularly. The date of the last update is shown at the beginning of these terms.
Prices
Prices for merchandise available for purchase on the site are presented to you when you place your order. We take care to price products accurately. Although unlikely, it is possible that a pricing error may occur, and we may reject any orders placed that were priced incorrectly. If this occurs, we will notify you promptly.
When you receive an order acknowledgement email, we're busy confirming your order is in stock and all the details are correct. The contract between us doesn't form until we've completed these checks and taken payment, following which you'll receive an order confirmation email.
The total price payable for your order may include any applicable: VAT, goods and services or other sales tax chargeable on the sale, and may also include our estimate of import duty, customs clearance fees and other costs likely to be incurred in connection with importing your order (collectively "Import Fees"); and shipping and handling fees.
Order pricing totals are not guaranteed, meaning the amount you pay may exceed the price presented on the site and accepted by you when you placed your order. Our prices don't include any charges made by the payment provider you choose to use (such as bank fees).
We accept a variety of payment methods, including major credit cards, and other online secure payment platforms. By placing an order with us, you authorise us to charge your payment method for the total amount of the purchase.
If we encounter issues processing your payment, such as declined cards or insufficient funds, we will notify you. We reserve the right to cancel your order if we are unable to successfully process your payment.
All transactions on our site will be processed in Pounds Sterling (£). If you're using a payment method from a country with a different currency, your bank or payment provider may charge you a currency conversion fee. Please refer to your bank's or payment provider's terms and conditions for more information on any fees that may apply.
Product Descriptions
We take reasonable care to ensure that all details, descriptions and prices of merchandise appearing on the site are correct. However, the information given on the site at any particular time may not always reflect the position exactly at the moment you place your order.
Images and measurements on the site are for illustrative purposes only. Whilst we do our best to portray products on the site accurately, slight variations may occur. All measurements are approximate and colour representation and reproduction are dependent upon publishing processes and the set-up of the device upon you're using.
Order Process
We aim to make our order process as smooth and straightforward as possible. Below is a step-by-step guide to concluding an order with us:
Select Items - Browse our site and choose the items you wish to purchase. Add them to your shopping basket by clicking the corresponding button on the product page.
Review your Basket - Review the contents of your basket, and correct any errors; remove unwanted products, and adjust quantities and variants.
Checkout - Proceed to checkout by clicking the corresponding button. Then, you will be prompted to enter a payment method. You should review all checkout information carefully to make sure it is accurate.
Accept Terms - Before finalising your purchase, you will be asked to review and accept these terms.
Confirm Order - Next, you will be asked to confirm your order. This action constitutes an offer to enter into a contract with a payment obligation with us.
Payment - Once we take your payment using your chosen payment method, your contract with us is formed.
Order Confirmation - Once you have placed an order, we will send an order confirmation email with the details of your order and shipping details.
We are not obliged to accept your order and may decline your order for any reason. We will notify you by email if we are unable to accept your order (for example, if we can't deliver to your address).
Title to Merchandise
Title (by which we mean ownership) to the merchandise you purchase via the site will transfer from MarQuest Limited to you in the UK at the time the relevant parcel(s) containing some or all of the merchandise you ordered are tendered to the relevant carrier and in that carrier's custody or care to be delivered to you. The transfer of ownership to you needs to happen in this way so we can make sure all of the international taxes, import duties and shipping charges are dealt with in the way we agreed when you placed your order.
Delivery
All dates quoted for delivery are estimated delivery dates only, may be subject to change and cannot be guaranteed. We do not accept liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery.
The place and (estimated) time of delivery, shipping method and any applicable fees are as described on the checkout page and the order confirmation which we will email to you after your purchase.
We work with delivery partners (carriers) to ensure your order reaches you. If you select a specific delivery partner, we aim to ensure that your order is delivered by them, however it is sometimes necessary to change which delivery carrier will deliver your order without notice to you. You will receive an email once your order is dispatched with details of the delivery carrier, and any applicable tracking information.
Shipping and Imports
If you place an order that requires us to facilitate the import of one or more products to your delivery address:
You are the importer of record for any products you purchase, and you are responsible for ensuring that your use and import of the products complies with any and all applicable laws and regulations;
You acknowledge that your order may be subject to import duties and taxes, you will be responsible for paying these charges in accordance with any instructions you receive from us, the delivery company or another third party;
You authorise a licensed customs broker chosen by us to act as your agent and to deal with foreign revenue authorities to clear your merchandise, account for duties and taxes on your behalf, return your merchandise, and if applicable, prepare and submit refund claims on your behalf for any merchandise that you return;
We may give you the option to not include our estimate of Import Fees in your order price total. If we provide this option and you choose to make your purchase exclusive of such Import Fees, you agree and acknowledge that the actual Import Fees may be more or less than any estimate appearing on the site, and that you are responsible for paying any and all actual Import Fees levied by the shipper or customs broker to facilitate the import of one or more goods to satisfy your order and procure delivery of such products to your delivery address and we are not responsible for this; and
you agree that any purchases you make from the site are strictly for non-commercial use, and that you are not permitted to resell any merchandise.
Further, by purchasing from the site you confirm that the items you are purchasing via the site will not be re-exported, sold, or transferred in violation of any applicable laws.
Returns
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at enquire@marquest.com to obtain authorisation to return the item. After receiving authorisation place the item securely in its original packaging, and mail your return to the following address:
MarQuest Limited
Attn: Returns
22 Trinity Lane, Beverley
East Yorkshire, United Kingdom
HU17 0DY
Please include the
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
If you have any questions concerning our return policy, please contact us at:
+44 (0)1482 886161
Statutory Rights
Your mandatory legal rights are not affected by these terms.
Breach of Terms
We do not exclude or limit our liability to you if it would be unlawful to do so. This includes liability for death or personal injury caused by faulty products, our negligence, fraud, or breach of your mandatory consumer rights.
We do not accept liability to you for any loss of profit, loss of business, loss of earnings, business interruption, or loss of business opportunity.
If we don't follow these terms, then we'll be responsible for the part of any foreseeable loss or damage that you suffered that was caused by us. In addition, even if we don't follow these terms, we won't be responsible for any loss or damage that isn't foreseeable. When we say "foreseeable", we mean that:
it was obvious that it would happen; or
at the time we made this agreement, we and you both knew that it might happen.
Use of Personal Information
We recommend that you read our Privacy Policy, which explains how and why we use your data, and your legal rights.
Governing Law
These terms are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over relevant proceedings. By using the site, you waive any claims that may arise under the laws of other states, countries, territories, or jurisdictions.
Nothing in these terms limits any rights a consumer might have under applicable consumer protection laws.
Severability
If any provision of these terms is invalid, illegal, void or unenforceable, then that provision will be deemed severed from these terms and will not affect the validity or enforceability of the remaining provisions of these terms.
Right of Withdrawal
You can withdraw from your purchase within 14 days of receiving your order without providing a reason. To exercise your right of withdrawal, simply contact our customer service team at enquire@marquest.com, visit the Returns Policy within the 14-day withdrawal period, notifying us of your intention to exercise your right of withdrawal. To exercise your right of withdrawal, you must return your items to us within 14 days from the moment you notify us of your intention to withdraw. Please ensure that the items are in their original condition, including all packaging. After we receive your returned item(s) and we have assessed them to be in an acceptable condition we'll process your refund in accordance with our Returns Policy. Your refund will include the full purchase price and any standard shipping fees you paid when placing the order. Please note that certain items are excluded from the right of withdrawal (please refer to our Returns Policy for more information).
Complaints and Dispute Resolution
If you have any complaints or concerns regarding the site, its content, products, or services, you are encouraged to contact us promptly.
We may decide not to participate in any consumer resolution proceedings before a consumer arbitration board and may choose not to participate in any online dispute resolution proceedings.
Contacting us
You can contact us at any time by email at enquire@marquest.com.
